uk) to request they correct the data wrongly indicating equipment. Options. We're here to help get to the bottom of any telephone faults if your landline's not working properly, and get things fixed and working as they should. Call Virgin Media and select the option âIf youâre thinking of leaving Virgin Mediaâ. This place do not work hear as the management a bunch of power ego fools. 4. Collections Agent professionals rate their compensation and benefits at Virgin Media with 3. Networking and WiFi. [MOD EDIT: Subject title changed for clarity]Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Our Products. Virgin Red has opened its doors on an exclusive, invitation-only basis â with groups of new members joining the new Virgin Red app over the course of several weeks. 1% worse than the company average rating for salary and benefits. Have already requested packaging to go to another address. Skip to main content Accessibility Help . 40pm, when I was stood OUTSIDE my door at that precise time, and saw NO SUCH delivery van, driver, parcel nor paperwork, this is the 2nd time its happened, and I will instruct my legal team to investigate this, and prosecute where necessary,. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. We appreciate you taking the time and will be sure to pass along your feedback to the team. My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. Virgin Media London, England, United Kingdom. I have emailed Virgin back to send me a return label but have heard nothing for over a week. 99/month or £79. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UKâs main ISPs of 1,130Mbps. Connect Jade Billingham Team Leader for the Department for Work and Pensions (DWP) Dudley. Part of your role would include door-to-door sales with new residential and business customers. I have explained this to every agent and have never been able to get my number removed from the system. Actavo is Virgin Media Irelandâs exclusive partner for the installation and support of its high-speed Triple Play offering â broadband, cable TV and telephony since 2013, having partnered with Virgin Media since 2006. The engineer would not provide evidence that the equipment had been taken and said there would be no follow-up. Wherethen £44 a month. Browse Virgin Media Virgin Media Community. co. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Manage Your Account. Booking an engineer is easy with Virgin Media. I have cancelled my Direct Debit and would appreciate not being threatened To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the familyâs smartphones, tablets, or computers. Our Products. Then enter your email address, and click on email me my new label and follow the instructions. Alternatively, you may be charged a fee for failing to return the equipment in a timely manner. Chances are they'll flunk handling the complaint, but then you. Stay safe online. 0800 408 9340 is a legit Virgin Media retention department number, I cancelled my 18 month contract 30 days before it ended and got calls from 0800 408 9340 and 0203 743 6946 offering me a deal to recontract. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Hub 5X: up to £85 per unit. Whether youâre getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. how do you think we should cooperate for 18 months if you can't deal with the problem at the very beginning. Finally passed to Alex who informed me kit was ordered and be here today. I'm sick of waiting for these to be collected and they are gathering dust. Step 2: Label your package. my main issue is that Virgin did not honour the arranged date, have not picked up their equipment (which we have been storing for them) but have still debited my account as if we have not returned the. happyhippo207 âą 3 yr. This depends on the equipment you want to recycle. We do initially offer an appointment when we get in touch via text. I raised a complaint with Virgin Media about the unwanted communication, but they closed the complaint as resolved and sent a generic response. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. Alternatively, contact CollectPlus for help sending your package. Our team are doing all they can to report scammers and get fake accounts taken down. You can find loads of helpful information on the Virgin Media support site. Place. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Termination date 6 April. While I was at Fujitsu I was employed as a quality coach, duties include coaching and guiding install technicians and team managers within all aspects both technical and practical of a residential installation on the Virgin media contract. Early Disconnection Fees - Classic contracts. We are not open on Saturday or Sundays. The UKâs most popular channels, Catch Up services and built-in apps, in one place. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Bound till main content Accessing Get . To return your equipment, simply click the link and follow the instructions. Equipment Return. com) to arrange an appointment for our collection team to come round and pick it up. I was at the store where I bought it and they told me to call the virgin media support team. So you've decided to join Virgin Media, or you're included the processing off deciding, and you want to know the ins and outs of the installation process. After initially thinking it might have been a defective socket, we engaged an electrician and they immediately confirmed that the socket, and wiring, were all in perfect condition. Compare TV, broadband and phone; Oomph bundlesYour responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. Today I have had a text and an email saying I haven't returned the kit. Equipment collection . I let the rep know that I was - 5002739Hi, Today I received an email from the following email address [email protected] services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Customer Premise Equipment Collections Officer at Virgin Media Manchester Area, United Kingdom. Our VAT number is 591819014. Tell your new landlord If youâre moving to a rented home youâll need to tell us so we can check your new landlord is happy to have Virgin Media services at the property. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. Unfortunately I do not have the original packaging, can I just hand over the Hub 4 in a carrier bag? Do I also need to return the coaxial and ethernet cables? Thanks in advance, Eduardo collection return 0 Kudos Reply To find your nearest collection point, just go to recycle-more. Any remaining balance will be applied to subsequent bills until the credit is used. Or dial 611 from your Virgin Plus phone. I have to return my booster and all I get all the time are messages from Virgin saying return your kit. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. I dont have the - 5205783. Options. 1 follower 1 connection. On the agreed day I waited in all day and no one came. You have now charged me £40 for equipment I do not want and would be happy to return. Rosie Taggar Employee Engagement and Communications. Equipment Collections Representative Virgin Media. I have cancelled my Direct Debit and would appreciate not being threatenedTo help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the familyâs smartphones, tablets, or computers. May I ask if you've been able to return the equipment? For more information on this, please read here. Partial disconnection - Removing one or more products/services from your account, but remaining a Virgin Media Business customer with other products/services. Proper breaks; 7. It. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. View, change. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Packages ; Wider ; TV ; Landline ; Mobile ; To business ; Other Fabric. If the equipment was collected then it can take around 7 days or so to be processed on to the account. 7 â . Followers who post on Richardâs social media feeds have been targeted in private channels by people with fake accounts. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a ÂŁ40 fee - can someone from Virgin help. Packages ; Large ; TV ; Landline ; Mobile ; For business ; Diverse Stuff. Gave VM 30 days notice to terminate on 7 March. Broadband. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Today I have received an email and a text message regarding the return of my equipment and. Dear Virgin Media, I have recieved an email from [email protected] a month for 15Mbps), Essential broadband plus (£20 a month for 54Mbps), Essential broadband plus with Stream (an additional one. Stream from Virgin Media. Salary: £25,000. I am not prepa. We're concerned by the number of criminals impersonating Richard Branson, Virgin's senior management team and Virgin Group companies. Step 1 - Empty the new equipment out the box â when you receive the QuickStart kit. New equipment; Options. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for ÂŁ49 so that was my. New around here? Check out. I'll pop you over a PM now so I can take some details and look into arranging a collection for you Apply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). reg number. Broadband. Join to view profile Virgin Media. Plug the cables into the hub. Equipment Collections Representative. By Email: To download the relevant forms, please see visit our Help pages. Equipment collection after you close your account After the 30 days' notice, our couriers at Actavo will make contact with you to arrange collection of the equipment. in Virgin TV 360 Wednesday; Advice please re c130 fault in Virgin Media: TiVo® service 18-10-2023; Why is it almost impossible to actually get a stream box? in Stream from Virgin Media 11-10-2023; moving from V6 Tivo to 360 in Virgin TV 360 13-09-2023Posted 1:21:33 PM. All customers need to do is contact Virgin Media to arrange the return. My Virgin Media App. 25000Function:Customer ContactClosing Date:17/04/2023Salary: £25,000Youâll be the person whoâŠSee this and similar jobs on LinkedIn. You may choose to receive a paper bill instead. Apply to Virgin Media jobs now hiring in Tilbury RM18 on Indeed. They definitely haven't called. 527 open jobs for Virgin. Volt. You may choose to receive a paper bill instead. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Virgin Media support opening hours. The Virgin Media team is available Monday through Friday, 8 a. Connect25-4022. They provide telephone, television and internet services. Itâs the fastest sport on Earth â and itâs back for 2023! Formula One returns with the Bahrain Grand Prix, taking place at Sakhirâs International Circuit on Sunday 5 March. If you return the packaging using the returns label all will be fine, you will not require any further emails regarding this. Apply to Virgin Media jobs now hiring in Brands Hatch on Indeed. Posting some photos of the issue on here may help the VM forum team respond but someone will need to move your topic to another forum as the VM forum. on â13-01-2023 20:04. A âŹ60 fee. The signal in my home was so bad I cancelled the sims within my 14 day cancellation period, therefore no charges. £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick (s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. For collection of equipment under WEEE please click here for more information. Virgin Media employs 8,988 employees. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. 5k per year. And finally, if youâre moving home, you need to close an account due to bereavement or critical illness or youâre worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. QuickStart, set up and connections. I don't work for Virgin Media. And if I ask virgin via watsapp they say to phone but I have a baby and I donât have much time to sit in. As one of the UKâs largest businesses, we are powered by a epic, diverse and high performing. In your email, include your address, account number, area code, and other essential details. Browse Virgin Media Virgin Media Community. I packaged it up in the original box and tried to return it at a local drop-off point, but that told me the barcode wasn't recognised. Hello , Thanks for responding. DomesticVery Insightful Person. If youâre on one of our 30 day rolling contracts, youâll need to pay an additional one-off flexi. After that, itâs just ÂŁ3 per month (or ÂŁ30 a year). com, the worlds largest job site. You can also contact our collector directly on 01 4405310 or email VMEquipmentCollections@actavo. Or iIf you have a printer you can print out your own label and return the equipment. I get no refund, no apology. You've come to the right place. If this does not work, or you've lost your remote control, you'll need to complete the remote control order. Forum Team. Another Returning equipment Issue. Stream from Virgin Media. The legal stuff. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldnât be collecting. I've called the contact centre twice and they can't find any record of a job to c. Options. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. Apply to Virgin Media jobs now hiring in Foxhills on Indeed. on â30-10-2022 08:03. m. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. Joining in. £21,968 - £22,369 a year. SpeedYou can then easily manage your appointment online if you need to make changes. Thanks, DavidBelong you looking into cancel own Virgin Media account? Use our contract cancellation guide for all enquiries relating to leaving Virgin Media. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. Thanks,Build the ideal Virgin Media package for your unique needs. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Please follow the simple instructions we've provided in the pack that we delivered with the new. Breakroom Rating for Virgin Media Based on 122 ratings from their employees See all job reviews About Virgin Media. Find out how to do it yourself, or how to get one of our engineers to help. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Thank you for your post and welcome back to our community forums. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. To re-schedule your QuickStart date, youâll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. However they've now returned to attempting a physically collection first, but still offer postal returns if this isn't convenient. Hi, I returned my equipment to Virgin earlier this month with all the 3 pieces of equipment enclosed in the packaging I received. jpstuff. Skip to kopf content Accessibility Help . Chances are they'll flunk handling the complaint, but then. Our Products. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Equipment Collections Representative Virgin Media. Sutton, England. Packages ; Broadband ; TV ; Landline ; Mobile ; Required economy ; Other Stuff. Hub 4: up to £75 per unit. Plus get help on things like wayleave & access agreements. They'll also give you a one hour delivery slot, so you'll know. I'm a Very Insightful Person, I'm here to share knowledge. Turn on and start the Box. If you think youâve used the incorrect bank account details when paying via bank transfer. Options. D01 C9W8You will be asked to return any Virgin Media equipment, such as routers or set-top boxes, after you cancel your services. We would like to show you a description here but the site wonât allow us. Home. Unique you've got your equipment home, her may need some aid setting she. Why has yet another prepaid item gone MISSING, yet yodel are LYING about it being delivered at 1. Imagine my surprise then when I today received an email from another debt collection. You can see your private messages at the top of the page, in the envelope icon. Bound on haupt content Accessibility Help . Any remaining balance will be applied to subsequent bills until the credit is used. 0. Am you looking to cancel your Virgin Media account? Use our contract cancelling guide forward all inquire relating for leaving Virgin Media. When you place your order, we'll let you know. Full time People enjoy this job; Good employer; Good shift notice. I was assured that I would not be billed the ÂŁ40 (I'm owed ÂŁ72 as a. HomeI'm sorry if this is the wrong board. Virgin Media In-Home Partner. Ultra HD: Requires a Stream box from Virgin Media, and 4K-compatible TV to. Virgin Media is a telecommunications company. Terms and Conditions â PAYG Mobile. And finally, if. Pack up your equipment in the Virgin Media recycle kit provided. 24 for each of the missed appointments, and a storage charge of ÂŁ1 a day starting from the first missed appointment to collect the kit. Solved: Hi I changed my Virgin Volt contract and the equipment sent to me for the cancelled contract is no longer of use. All Virgin Media equipment, except the Stream product, require co-ax connection. Hereâs the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. Phone. Virgin Media ÂŁ250 bill credit: The Virgin Media bill credit will be applied to your first bill. the property has had VM before, you may just get a Quickstart kit delivered. If you have lost or damaged your VM Hub, Horizon TV, Digital+ or Digital+ HD box you can speak to a member of our customer care team and arrange for a replacement. Iâm being called for collections for someone else. And finally, if youâre moving home, you need to close an account due to bereavement or critical illness or youâre worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Broadband. Strangely, VM also doesn't know when the kit will be collected. Gateshead. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. Iâve been incorrectly called c20 time from various numbers most recently 0800 183 6411. systems. 27/08/10 - 15:10 #5. How to Watch ; Switching ; Virgin Media furthermore O2 ; Assistance. Share with up to five family members. Plug into the Virgin Media wall socket. Placed order for M1gig 12th August still not received modem. The equipment is provided for use by residential customers and are for residential, non-commercial use only. The Virgin Media Collections âStarterâ package is an 18 month contract, if you choose to terminate your package before the minimum term then you may be charged. They have been chasing payment directly and through 3 debt collection agencies. Learn about Virgin Media culture, salaries, benefits, work-life balance, management, job security, and more. Expertise in implementing, developing and reviewing procedures. On this letter, there is a label sticker. Sort by: relevance - date. It didn't offer me any options for issues on the closure of accounts. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. Step 2. Installing new equipment, such as a new router or set-top box. Additional. Click below to get introduced to the hard working Virgin Media Help & Support community team, who are here to help you help each other. Turn on your TV and get connected. If we do, weâll either text or email you (from noreply@contactengine. Broadband, TV and phone customers 150 free from your Virgin Media phone 0345 454 1111* from any other phone line Mobile customersRe: Returning equipment. Early Disconnection Fees- PAYM & SIM Only Contract. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Did you try the direct number for the pre-installs team 0800 052 1734? Dave. Chatter and natter. Our head office sites. 1) Yes RJ11 plug to BT socket is the adapter. Step 1 - Empty the new equipment out the box â when you receive the QuickStart kit. Then enter your email address, and click on email me my new label and follow the instructionsReturn kit packaging not sent. Re: Problems returning my equipment. If you don't return it they have a right to charge you for it. I donât have, have never had and now will never have a virgin media account. My Virgin Media App. Apple Fitness+ is free for 3 months, then £9. Drop us an email at the relevant address above with your business name and company. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. Enjoy this video!Thank you for watching!***Pl. Hi all - Looking to get a 2nd TV 360 box. All Virgin Media equipment is clearly branded. Struggling to pay. I called there 2 times, lost 2 hours, the problem was supposed to be solved and it still isn't. Why should this process be so complicated when the box has been illegally drilled into my property. This means that customers who have old Virgin Media equipment, that we canât redeploy, canReturning Virgin Media Equipment in Virgin Media: TiVo® service 09-07-2023; Recycle old media box turned to collection - confused in Virgin Media: TiVo® service 20-03-2023; Returns in Virgin TV V6 10-02-2023; Netflix signed out after two weeks saying restart membership in Stream from Virgin Media 16-01-2023Virgin Media â Verified account. You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours, probably longer. Browse Virgin Media Virgin Media Community. Hi all,. Solved: Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Today, I received an email from Virgin Media stating, âWe've tried to get hold of you about returning our kit, but it looks like we still haven't got it back yet. Virgin Media is a telecommunications company. on â10-03-2023 19:57. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. Virgin Media is a telecommunications company. Bob. Browse Virgin Media Virgin Media. They provide telephone, television and internet services. Full time People enjoy this job; Good employer; Good shift notice. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. I had a text message last month saying a collector was in my area. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Compare TV, broadband and phone; Oomph bundles Your responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. The Virgin Media management team includes Lutz Schueler (Chief Executive Officer), Campbell Scott (VP of Strategy), and Abid Khan (Vice President IT Strategy, Architecture and Data) . So far so simple. If that's the case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday and ask. on â19-11-2022 18:06. Registered office address: 500 Brook Drive, Reading, RG2 6UU. Tried to rebook and never got the email confirmation. Weâll get you set up as one of our approved partners. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. Help? I'm getting emails and messages claiming to be from Virgin saying that ContactEngine will be collecting my equipment. On the 4 August I gave some old virgin media equipment to an engineer that called at my property after a promised collection by Virgin media was never upheld. And Products. Gave VM 30 days notice to terminate on 7 March. You can find loads of helpful information on. Virgin Media O2 is at the start of a new era. This is absolutely diabolical service. ) of all kit that you are returning. Tuning in. Having read some of the posts on this forum I am worried that this is. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. Excludes broadband faults and broadband network outages. Speed. And Im being charged for equipment which I returned long ago. You can also ask our friendly recruitment team any questions you may. Copy link to Tweet; Embed Tweet; Replying to @aisfagan. Just come back nearer to your delivery date â then as soon as a link is displayed, you can track your order. 10. Kate Boyman Project Manager Enville. Working hard to help connect the nation, shop our offers and order online. 1. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. If youâd like to change the delivery date of an order that has already been dispatched, youâll need to contact the courier directly. businesssupport@virginmedia. Switched On Families. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. 150 â if youâre calling from a Virgin Media mobile or mobile. They'll text and email you with a delivery date and provide you with a tracking reference number. Step 2 - Reuse the same box â place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Please look out for a purple envelope, at the top right of the page. 2) Any current/modern standard telephone should work via a hub phone connection. 20 Virgin Media reviews. Cons. I am anxious to return the unused equipment to avoid incurring any expense. Connect Mo Jaffery Bradford. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address.